Privacy Policy
Part 1: About this Policy
Glow Paediatrics (ABN 49972940931) is committed to protecting the privacy of personal information we collect and hold about individuals. Glow Paediatrics complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other privacy laws that govern how private sector health service providers handle your personal information (including your health information). This Privacy Policy explains how Glow Paediatrics manages the personal information we collect, use and disclose.
Part 2: How does Glow Paediatric Manage your Personal information
2.1 Information Collection
To provide you with the health care services that you have requested, Glow Paediatrics will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us, we may not be able to provide you with the services you are seeking.
We may collect the following information:
Personal Information: We collect personal information such as names, contact details, birth dates, and demographic information necessary for providing quality care
Medical and Health Information: Relevant medical history, therapy progress notes, assessments, and any additional information essential for therapy and treatment plans
Medicare and/or NDIS Details: Medicare details, relevant private health fund details, NDIS participant number, NDIS plan start and end dates, NDIS goals.
Parent/Guardian Information: Contact information for parents or legal guardians to communicate regarding treatment, appointments, and other care-related matters.
2.1 Purpose of Collection
We use your information for the following purposes:
Therapy and Treatment: To provide personalised therapy services tailored to each child’s needs
Communication: To update parents/guardians about their child’s progress, upcoming sessions, and relevant information. We may also use this information to communicate with your GP, healthcare provider and/or the NDIS regarding your child’s progress and their ongoing needs.
Billing and Administration: For billing, insurance claims, and other administrative purposes.
2.2 How is your Personal Information Collected
We will usually collect your health information directly from you. Sometimes, we may need to collect information about you from a third party (such as a relative or another health
service provider). Information can also be collected via our website. Please see below website privacy policy for information on how we handle your information collected via our website.
2.3 Who might we disclose your information to?
With Consent: We may share information with other healthcare providers or professionals involved in the child’s care, only with parent/guardian consent
For Legal Compliance Information may be disclosed if required by law, such as for court orders or public health requirements.
To Safeguard Our Practice: In cases where it is necessary to protect our rights, safety, or property, or that of our clients or others.
Other uses and disclosures
To provide the best possible environment in which to treat you, we may also use or disclose your personal and health information where necessary for:
Activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training.
Invoicing, billing and account management.
Liaison with the NDIA (National Disability Insurance Agency), your health fund or Medicare where required.
To send you standard reminders, for example for appointments and follow- up care, by text message or email to the number or address which you have provided to us.
2.5 Security, Access and Correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. This includes multi authenticator access control procedures, network protection, email encryption, and physical security to protect your data. We retain personal and health information for as long as necessary to fulfil the purposes described or as required by law. When you no longer require your personal information, we will take reasonable steps to destroy or permanently anonymise or de-identify it.
The Australian Privacy Policy Principles:
permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Act 12), and;
allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Act 13).
Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
Please note that Glow Paediatrics may recover reasonable costs associated with supplying this information to you (i.e. time spent collating and presenting data).
2.6 Complaint Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us on the contact details set out at the bottom of this policy. All complaints will be on considered by Aleisha Conn and we may seek additional information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of Australian Information Commissioner.
2.7 How to Contact us about Privacy
If you have any queries, if you seek access to your Personal Information, or if you have a complaint about our privacy policy practice, you can contact at: hello@glowpeadiatrics.com.au.
Part 3: Website Privacy Policy
This privacy policy applies to all information collected by Glow Paediatrics via the website located at www.glowpaediatrics.com.au
This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.
3.1 Collection
When you use our website, we do not attempt to identify you as an individual user, and we will not collect personal information about you unless you specifically provide this to us. We may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:
submit a referral form;
submit an enquiry
When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:
your computer address;
your top-level name (for example, .com., gov., .org, .au etc);
the date and time of your visit;
the pages and documents you access during your visit; and
the browser you are using.
Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our website.
3.2 Cookies
A ‘cookie’ is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type. This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.
Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the website and other websites may be lost.
3.3 Links to third party websites
We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.
3.4 How to Contact us about Privacy
If you have any queries about this policy, you can contact through:
hello@glowpeadiatrics.com.au.
Please note ABN 49972940931 is Aleisha Conn Trading As Glow Paediatrics.